Restaurant Insurance Tips - How To Manage Staff Burnout

Restaurant Insurance Tips - How To Manage Staff Burnout

Working in the hectic and busy restaurant or kitchen environment can be hugely rewarding, but at times it can also be quite a stressful environment.  Restaurant owners need to be very aware of job related stress and working conditions and these can lead to absenteeism or employers’ liability claims under your Restaurant Insurance policy.

Restaurants – The Pressure Cooker Environment

Working in a restaurant can expose you to intense and hot conditions, demanding customers, loud noises and long shift patterns on a regular basis.  For some, this is a pure adrenalin rush, but for others and it can be a lot to handle. If you don’t take steps to engage workers and manage the chaos, these job-related stressors can lead to burnout, health problems, injuries and even job failure.

Key Stress Triggers

While every one of your employees is different, there are key triggers that are known to generate stress for restaurant workers:

  • Control over your work, such as dealing with demanding diners or order volumes
  • Busy shifts and/or late or extended working hours
  • Standing on your feet for long periods
  • General Environmental conditions such as a large number of covers, loud atmosphere etc.
  • People – generally managing diners or other kitchen staff can be very stressful in itself

What Are The Key Signs of Stress?

As these stress triggers can occur regularly in a busy restaurant, lookout for early symptoms of stress and take steps to relieve and manage it. Be alert for the following symptoms, which can develop into more serious health complications — for example, depression or heart problems and if they go unchecked:

  • Insomnia
  • Short temper
  • Headaches
  • Upset stomach
  • Job dissatisfaction
  • Difficulty concentrating

How Can You Relieve Stress?

Relieving stress may not seem so simple, but avoiding burnout need not be as hard as you think. Consider the following stress-reducing recommendations for both you and your employees:

  • Education your staff and managers to recognise stress symptoms, and take action at the first sign of stress
  • Encourage regular exercise and breaks during shifts
  • Promote a healthy diet
  • Get adequate rest
  • Implement conflict resolution training to help employees with challenging diners
  • Encourage stress-reduction methods such as yoga or meditation

Work-Life Balance

It’s easier said than done, but try to promote a work-life balance across your workforce. Restaurant staff often fail to make adequate time for their family and friends when they’re not at work due to the unsocial nature of shift and working patterns.  This can lead to a stress spiral where work becomes all-encompassing; spending time with people outside of the normal working environment can help people to unwind.

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